Shipping & Returns
We stand behind the quality of every Hairmett product. If something is wrong, we will make it right. Below you will find detailed information about our shipping delivery timelines and how to process a return or exchange.
Shipping Policy
We currently ship within India only. Please review our shipping details below:
Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Timelines
Note: These are estimates. Actual delivery may vary due to courier delays, weather, or other circumstances beyond our control.
Shipping Charges & Tracking
- Charges: Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
- Order Tracking: Once your order is dispatched, you will receive a tracking number via WhatsApp or email. Use this to track your shipment directly on the courier’s website.
Address Responsibility & Delivery Issues
Hairmett is not responsible for delays or failed deliveries due to an incorrect or incomplete address provided at the time of ordering. Please double-check your delivery details before confirming.
If your order has not arrived within the stated timeframe, contact us at hairmett.shop@gmail.com. We will investigate with the courier and keep you informed.
Returns & Refunds Policy
Eligible Returns
We accept return or exchange requests if:
- The product is defective or damaged on arrival
- The wrong product or size was delivered
- The request is raised within 48 hours of delivery
- The product is unused, unwashed, and in original packaging
- Photographic evidence of the issue is provided
Non-Returnable Conditions
Returns will not be accepted if:
- The product has been used or washed
- The request is raised after 48 hours of delivery
- The issue is due to incorrect size selection by the customer
Please refer to our size guide carefully before placing your order. We offer sizes S, M, L, XL, and XXL.
How to Raise a Return Request
- Email us at hairmett.shop@gmail.com within 48 hours of delivery.
- Include your order details, a description of the issue, and clear photos.
- We will review your request and respond within 2 business days.
Refunds & Exchanges
Refunds: Approved refunds are processed to the original payment method within 7–10 business days of approval. Shipping charges are non-refundable unless the return is due to our error.
Exchanges: If you received a defective or incorrect product and prefer an exchange over a refund, we will dispatch the replacement once the original item is returned and verified.
Contact Us
Hairmett
Email: hairmett.shop@gmail.com
Instagram: @hairmett